Type of Labour

Description

Cost Per Hour

Warranty

Virus Removal

Backing up data, multiple scans, registry modification, file restoration

Set rate: $90.00 Flat Fee, with a $30.00 backup fee (if desired)

4 week warranty on all virus or spyware related incidents.

System Cleanup / Maintenance

Add/Remove programs, temporary file cleaning, updates, defragmentation, MSconfig, dust removal

$40.00 Flat fee

4 week warranty on any work done.

Troubleshooting / Repair *(Including Remote Assistance)*

Analyze errors, diagnose hardware, repair software, replace hardware

$60.00, Hardware replacement parts cost extra

Manufacturer warranty.,Software warranty is 4 weeks.

Networking

Troubleshoot wired or wireless network. Recommend / implement upgrades, design network solutions

$60.00, Network hardware costs extra

Manufacturer warranty.

Any cable run is 1 year warranty (man made / animal damage not covered), Wireless set up is covered for 8 weeks without additional charges.

Training

Subject creation tailored to your needs. Documentation and soft copy creation included. One on one, classroom, or in home based training

$25.00 for one on one, plus $5.00 per person more. Certain prep work may cost more.

E-mail support for course material for up to 4 weeks.

A refresher session is available at a discount rate.

Consulting

Assist with purchasing of technology (such as computers) or research

$25 flat fee

N/A

Travel Costs /

In Home Repair

Travel in excess of 15 km from Clearwater

$.50 per km

Charged for one way only